I have recently signed up for more services (or have more services than what's currently displayed). What can I do to refresh the data on My StarHub app?

Tap on "Settings" followed by "Clear Cache". Allow 5 - 10 minutes for the data to be reloaded from our server before trying again. If the issue persists, please e-mail us and provide us with your Hub ID or NRIC/FIN and description of error encountered with a screenshot of the error message.
I get the message "Dear Customer, our system is currently processing your request. The information will be ready in just a while. Thank you for your understanding.". What should I do?

If you get this message more than 3 times in a row, tap on "Settings" followed by "Clear Cache". If the issue persists, please e-mail us and provide us with your Hub ID or NRIC/FIN and description of error encountered with a screenshot of the error message.
I am unable to login. What's wrong?

For login via Hub ID, please ensure that your Hub ID login and password are correct.For Mobile login, please ensure that you have entered the correct NRIC/FIN for the mobile number detected.
When loading the StarHub bill on my Android devices, a portion of page or some pages are blank. What should I do?

There are other free apps from Google Play Store that may be compatible to view StarHub bill(s) on your Android devices e.g. Polaris Viewer app, Google Drive app and Dropbox app.
I would like to understand more on my bill and charges, where can I get more information?

You can visit www.starhub.com/readstarhubbills for more details.
What affects the download and upload speeds?

As with any network, the actual bandwidth experienced will have to take into account network and protocol overheads and therefore the actual addressable bandwidth might be lower. In addition to this, performance will also be affected by the following:

  1. the mobile equipment that you are using and the bandwidth it supports
  2. the websites and servers you are accessing
  3. the types of Applications being used
  4. the radio conditions
  5. level of congestion on the Internet
What is StarHub Go?

StarHub Go is a streaming service designed to provide you with unlimited access to a wide variety of content on your mobile, tablet and laptop. Whether you want to watch critically acclaimed HBO Originals, latest TVB dramas, award-winning DreamWorks animation or LIVE sports action, we have got it all covered! Plus much much more!
It’s never been easier to watch content. Watch what you want, when you want and where you want! So join us and let us bring you on the road to endless content discovery.

What is being offered by StarHub Go?

StarHub Go offer 3 content packs for you to subscribe to or you may choose the option of renting Movies & TV Shows.

  1. Go Select: Watch a wide variety of content from critically acclaimed HBO & BBC Originals, latest TVB Dramas, award-winning DreamWorks animation, popular Nickelodeon series and many more! So go ahead and binge on!
  2. Go Sports: Watch all the biggest sporting events, all year round live! UEFA Champions League, La Liga, WWE, ATP, Super Rugby, WTA, BWF SuperSeries and more! Got your adrenaline pumping yet?
  3. Eeva’s Learning Channel: Singapore’s first Chinese educational channel for Primary school students! A great opportunity to learn together with your child in the comfort of your home, at your own time!
  4. Movies & TV Shows for Rent: Browse through our catalogue of Movies & TV Shows, and instantly rent them to watch. As simple as that!
For StarHub TV customers, choose to watch your subscribed TV and On Demand Channels on the go via StarHub Go! Keep posted of upcoming programmes over the next 7 days through our TV guide.

How may I start watching videos and TV on StarHub Go?

You will need a Hub iD and a subscription to either our Go Packs or Movies and TV shows for rent in order to start your journey on StarHub Go. For StarHub TV customers, you will need a Hub iD and a subscription to the StarHub Go Value-Added Service (VAS) that is linked to your StarHub TV subscription in order to enjoy watching all your favourite programs.

How to opt-in to MaxOnline and MaxInfinity Planned Maintenance notification via email?

Please provide us with the MaxOnline and / or MaxInfinity registered customer's NRIC and email address; we will send you the notification via email to inform you of any planned maintenance at your estate.